Canada’s Anti-Spam Legislation, which came into effect July 1, 2014, is considered among the toughest in the world when it comes to regulating commercial electronic messaging. Up until July 1st 2016 businesses were able to communicate electronically with customers if they had implied consent. Friday July 1st, 2016 will mark the first day of the […]
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A few years ago, when Canada Post announced a reduction in service, fewer physical mailboxes and a price increase all at the same time, I wondered aloud if our grandchildren would even know what the delivery of physical mail meant? The recent announcement of a pending postal strike this summer involving 50,000 postal workers only […]
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Effective today, May 30, 2016, Point of Sale 3 regulation comes into effect. This means that advisors and dealers that are selling a mutual fund must provide Fund Facts disclosure prior to booking a mutual fund trade. This regulation, first announced in 2009 has had several phases including the introduction of the Fund Fact in […]
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We are less than 3 weeks away from the May 30th deadline, where dealers must have a process to deliver Fund Facts prior to accepting trade instructions from investors and the MFDA has indicated that extension of mutual fund regulation principles to insurance (Segregated funds) is in its preliminary stage. This article should definitely have the […]
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Forrester’s article emphasizes the importance of human insight and thinking in a post-digital world. As our organizations digest and rely on more data from an increasing number of channels, many fear the reduced role of human-led decision making. Will our organizations be reduced to data-led decision making with dashboards running everything from operations to finance […]
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A recent paper published by the National Consumer Law Centre titled Paper Statements: An Important Consumer Protection provides some important guidelines to financial institutions that are implementing e-migration strategies. The publication, referencing US legal and compliance guidelines, urges the careful consideration of many consumer choice considerations and ultimately lands on a theme that we strongly support […]
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A recently released Salesforce Global report that surveyed nearly 8000 adults in Canada, Australia, France, Japan, UK and the US, provides some interesting survey results to anyone in the financial services industry in Canada. A key finding that jumped off the page for me was the following: 67% of investors believe that modern tools for financial planning […]
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The Globe and Mail ran a story today called “A new brand of financial adviser” that featured a Canadian Fintech startup, Tridus Wealth Management, and its plans to offer a more cost-effective solution to investors through its use of technology. Tridus is foregoing office space and traditional overhead expenses, emphasizing digital communication over paper and relying […]
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A February MFDA review of the industry’s readiness for POS3 and CRM2 provided mixed results – while some dealers are ahead of the curve, the review “found incidents of both outright non-compliance and examples of half-hearted compliance”. With POS3 only 90 days away and the last CRM2 reforms only 135 days away, the clock is […]
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There’s nothing like a weakening stock market to turn everyone’s attention to the cost of their investments. And as it should be. In a strong market I may be willing to give up 2-3% if I can make an 8-10% return overall, but if the markets turn south and I’m fighting for every bit of […]
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