Guelph Hydro has used some interesting incentives to drive their e-migration strategy. Much industry attention has focused on billers that contemplate charging their clients for paper invoices…which has not surprisingly resulted in negative customer feedback. Guelph Hydro is incenting conversion by offering a $10 credit which makes a ton of sense – having their clients […]
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The emergence of FinTech as a disruptor to traditional financial services models dominates the conversation and yet a recent McKinsey report provides a different spin on this trend. As stated in the McKinsey report, the role of FinTech in retail banking and wealth management appears to be introducing alternative business models that are definitely disrupting […]
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Canada’s Anti-Spam Legislation, which came into effect July 1, 2014, is considered among the toughest in the world when it comes to regulating commercial electronic messaging. Up until July 1st 2016 businesses were able to communicate electronically with customers if they had implied consent. Friday July 1st, 2016 will mark the first day of the […]
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A few years ago, when Canada Post announced a reduction in service, fewer physical mailboxes and a price increase all at the same time, I wondered aloud if our grandchildren would even know what the delivery of physical mail meant? The recent announcement of a pending postal strike this summer involving 50,000 postal workers only […]
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Effective today, May 30, 2016, Point of Sale 3 regulation comes into effect. This means that advisors and dealers that are selling a mutual fund must provide Fund Facts disclosure prior to booking a mutual fund trade. This regulation, first announced in 2009 has had several phases including the introduction of the Fund Fact in […]
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We are less than 3 weeks away from the May 30th deadline, where dealers must have a process to deliver Fund Facts prior to accepting trade instructions from investors and the MFDA has indicated that extension of mutual fund regulation principles to insurance (Segregated funds) is in its preliminary stage. This article should definitely have the […]
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Forrester’s article emphasizes the importance of human insight and thinking in a post-digital world. As our organizations digest and rely on more data from an increasing number of channels, many fear the reduced role of human-led decision making. Will our organizations be reduced to data-led decision making with dashboards running everything from operations to finance […]
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A recent paper published by the National Consumer Law Centre titled Paper Statements: An Important Consumer Protection provides some important guidelines to financial institutions that are implementing e-migration strategies. The publication, referencing US legal and compliance guidelines, urges the careful consideration of many consumer choice considerations and ultimately lands on a theme that we strongly support […]
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A recently released Salesforce Global report that surveyed nearly 8000 adults in Canada, Australia, France, Japan, UK and the US, provides some interesting survey results to anyone in the financial services industry in Canada. A key finding that jumped off the page for me was the following: 67% of investors believe that modern tools for financial planning […]
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The Globe and Mail ran a story today called “A new brand of financial adviser” that featured a Canadian Fintech startup, Tridus Wealth Management, and its plans to offer a more cost-effective solution to investors through its use of technology. Tridus is foregoing office space and traditional overhead expenses, emphasizing digital communication over paper and relying […]
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