Boilerplate justifications — “more options, better service” — are now a red flag. Examiners expect individualized analysis tied to the specific client: why the rollover, what alternatives were considered, how fees and services compare, and how the recommendation fits the client’s profile.
Utilization is the proof point
A few months ago, we wrote about why utilization is the metric that matters most — the clearest signal that clients are realizing real ROI from a compliance platform, not just buying shelfware. Twelve weeks into the year, utilization was already up ~168% versus 2025. Two months later, it’s higher still.
The takeaway for the industry is clear:
- The burden didn’t go away with the DOL rule.
- Firms that built defensible, repeatable rollover processes aren’t unwinding them — they’re running them harder.
- Best interest analysis is becoming a competitive standard, not a regulatory minimum.
If anything, the vacating of the DOL rule has clarified the picture: thoughtful, documented, individualized rollover analysis isn’t a reaction to one rule. It’s the through-line across every framework that still applies.
And the firms doing it well are the ones using it most.