A recent article in the Toronto Star mentions how most Canadian investors believe their only cost of investing in mutual funds is the management expense ratio (MER), which goes to the asset manager. This article shines a bright light on the costs of investing and the need for investment advisors to illustrate the value of the […]
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The long simmering debate over the high cost of Canadian mutual funds may soon come to a head, bringing more dramatic change to an already fast-evolving wealth management industry. The Ontario Securities Commission, acting on behalf of the Canadian Securities Administrators commissioned The Brondesbury Group to review existing research on mutual funds compensation and yesterday they […]
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Dealers and fund companies must make a concerted effort to drive clients to digital channels Isaac Newton’s first law of motion states that every object will remain at rest or move in a straight line unless compelled to change its state by the action of an external force. This is normally taken as the definition […]
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The ‘exchange of value’ (e.g. relationship drivers between buyer and seller) in the investment industry used to be straightforward: financial advisors were the de facto experts providing investment advice and ideally, positive returns, in exchange for payment from the investor in the form of fees (explicit or otherwise). This generally led to relatively stable, unquestioned […]
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The notion of ‘customer experience’ has long been regarded as an ethereal, intangible concept by many industry segments, including financial services. The historic absence of being able to tie quantitative results from customer experience efforts to business objectives and financial outcomes has certainly been a contributing factor. That line of thought is changing…rapidly. Consider […]
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There’s a lot written these days around the challenges in effectively reaching Millennials (those born roughly between the early 1980s and early 2000s). Having grown up in a technologically-enabled world with an unprecedented amount of information and options at their fingertips (literally, it just takes a swipe), they have a distinct set of experiences and […]
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The following features were released to the InvestorPOS Delivery™ solution on April 27th, 2015. Access and Search ETF’s Advisor BCC email English and French Toggle Compliance Reporting Update View Full PDF
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One of the oldest sayings in the wealth management industry is “Mutual funds are sold and not bought”, implying that investors’ purchase decisions are made primarily as a result of recommendations made by financial advisors and less so the desires of investors. Notwithstanding the value of advice in helping investors reach investment decisions, traditional wealth […]
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The financial services sector is undergoing a seismic shift. On the one hand, more stringent regulatory requirements, such as the second phase of the client relationship model and point-of-sale (POS) disclosure, are creating significant and immediate compliance challenges for traditional mutual fund companies and financial advisors. On the other hand, new digitally-savvy market entrants are […]
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A recent JD Powers Investor Satisfaction Survey found that investors want transparency surrounding their fees and portfolio performance. When advisors are “transparent” and provide clients with these details the client satisfaction ratings increase on average from 65% to 95%! Dealers and investment management firms are coaching advisors on that very topic to help them with […]
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